Information Technology Process Management

Course number: 
CIS 4105
Fall 2016

CIS 2168 or a Data Structures class.
This course will require the use of Excel, Word, Power Point or Visio (or OpenSource equivalents).   These tools will not be taught during the class, but you will be expected to learn how to use them on your own if you do not already know how to do so.  Independent research and self-learning are important in IT industry.
Everyone will be expected to utilize excellent written and verbal communication skills.  The Temple Writing Center is a resource available to you for improving your writing skills.

Course goals: 
  • Learn and apply Information System process, procedures, and techniques within an Information Technology organization.
  • Utilize process management, service management, continuous improvement, and governance techniques to plan, record, report, and monitor progress of IT projects and services.
  • Prepare the students for the Information Technology industry.
Attendance policy: 
Attendance to all meetings of the class is mandatory
Accomodations for Students with Disabilities: 
Any student who has a need for accommodation based on the impact of a documented disability, including special accommodations for access to technology resources and electronic instructional materials required for the course, should contact me privately to discuss the specific situation by the end of the second week of classes or as soon as practical. If you have not done so already, please contact Disability Resources and Services (DRS) at 215-204-1280 in 100 Ritter Annex to learn more about the resources available to you. I will work with DRS to coordinate reasonable accommodations for all students with documented disabilities. (
Student and Faculty Academic Rights and Responsibilities: 
Freedom to teach and freedom to learn are inseparable facets of academic freedom. The University has a policy on Student and Faculty and Academic Rights and Responsibilities (Policy #03.70.02) which can be accessed through the following